When we asked you which companies were the worst at customer service, we expected to hear all kinds: tech companies, communications companies, banks, retailers, restaurants. We didn't expect you to weigh in so heavily with communications companies though, most of which have virtual monopolies, so they get away with whatever they choose. After we collected your nominations, we looked at the five worst companies for customer service, and put them to an overall vote. Now we're back to crown the worst of the worst.
Voting was tight all weekend, and many of you straight out noted that deciding which company has the worst customer service was more difficult than choosing the best of any category. In the end however it was Comcast that took the top spot with over 32% of the votes cast.
Behind Comcast in second place was PayPal, taking the silver with over 22% of the overall vote. AT&T made a respectable showing in third place, pulling in over 20% of the votes cast. The real fight was for fourth and fifth place, which was decided by just over 100 votes: Time Warner Cable edged out Verizon for fourth place with the former earning close to 13% of the overall vote, and the latter pulling in closer to 12%.
The Hive Five is based on reader nominations. As with most Hive Five posts, if your favorite was left out, it's not because we hate it?it's because it didn't get the nominations required in the call for contenders post to make the top five. We understand it's a bit of a popularity contest, but if you have a favorite, we want to hear about it. Have a suggestion for the Hive Five? Send us an email at tips+hivefive@lifehacker.com!
Photo by Steven Depolo.
Source: http://feeds.gawker.com/~r/lifehacker/full/~3/DTCB16tqKww/worst-company-for-customer-service-comcast
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